Need help with a warranty claim?

Provide the details of your warranty issue using the form. Our team will review your request and follow up regarding next steps.

  • Tell us about your vehicle and issue

    Provide the requested vehicle information, issue details and supporting documentation.

  • Our warranty team will review your request

    We’ll review the information provided and may contact you if additional details or documentation are needed.

  • We'll follow up on next steps

    A member of our team will contact you regarding your request and any additional steps that may be required.

Warranty Request

Support throughout the warranty process.

Our warranty team can help you navigate questions, documentation and next steps for applicable vehicle and component warranties.

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Van Hool Portal

Access Van Hool maintenance and operator manuals, wiring diagrams, parts information, schematics and service bulletins for your coach. Portal access is granted by Van Hool to the vehicle owner.

Van Hool Portal
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Warranty Parts

Need a replacement part related to a warranty request? Access the warranty parts order form to provide the information our team needs to assist you.

Warranty Parts Order Form
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Warranty Resources

Find additional information and resources to help you navigate Van Hool warranty requests and requirements.

Owner Resources

Have a warranty question?

For questions about a Van Hool warranty, an existing request or the warranty portal, contact our Warranty Administrator at 877-427-7278 or below.

Contact Warranty Support

Frequently Asked Questions

Complete the warranty claim form on this page or contact ABC FleetAssist by phone at 877-427-7278. Our team will help guide you through the information required to process your claim.

Have your vehicle identification number (VIN), company information, shipping details and applicable parts information available. Only one VIN can be submitted per claim entry.

Warranty claims are processed Monday through Friday from 8 a.m. to 8 p.m. ET. Claims received outside of those hours will be processed the following business day.