Support

24/7 Fleet Support, Training & Technical Assistance

Customer Support That Keeps Your Fleet Moving

The FleetAssist team at ABC is here to support your fleet throughout its entire lifecycle. Our technicians, warranty staff, field personnel, and training team work together to help operators reduce downtime and maintain performance across the entire lifecycle of their fleet. From diagnostics and troubleshooting to on-site service and training, the ABC FleetAssist team provides direct, dependable support whenever you need it.

Call 877-427-7278 Explore Training Submit a Support Request

Why Choose ABC FleetAssist Team?

Always Available

FleetAssist team is available 24/7 with direct access to ABC support staff for diagnostics, product questions, and urgent repair needs.

Fleet-Focused Solutions

Our team supports a full range of vehicle platforms, including alternative propulsion technologies and modern fleet systems. This ensures operators receive guidance suited to their specific vehicles.

National Coverage

With field personnel positioned across North America, the FleetAssist team provides dependable help no matter where your fleet operates.

Lifecycle Support

Our FleetAssist team supports your fleet from the factory stage through daily operation and into retirement.

Our Services

Live Technical Support

Direct support from ABC technicians who can guide diagnostics and help troubleshoot issues in real time. Call 877-427-7278

Field Technical Support

On-site diagnostics and repair assistance from ABC’s field personnel, available throughout North America.

Manuals & Product Resources

Access to Van Hool manuals, wiring diagrams, maintenance guides, and current product information. Access Manuals

Warranty Claims Assistance

Clear coordination and communication from start to finish to simplify the warranty process. Start a Warranty Request

Training & Certification

In-person and virtual courses through ABC University that support drivers and technicians as they build their skills and stay up to date. Explore Training Opportunities

Service Bulletins & Product Updates

Stay informed with the latest field change programs, technical bulletins, and improvement notices. Access Bulletins

WHAT CUSTOMERS ARE SAYING

ABC’s customer service is top-notch,” said Ferrari. “They’ve always been transparent and supportive. Having that direct line of communication with someone like (CEO) Roman Cornell really strengthens the relationship. It’s crucial when you’re running a business like ours.

–John Ferrari, President and CEO of Echo AFC Transportation

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