As
the Coronavirus (COVID-19) and its impact continue to evolve and develop, ABC
Companies remains focused on the health and safety of our employees and our
communities, as well as our commitment to our customers. We recognize the
important role our locations and staff play in servicing your businesses
throughout North America, and we want to share some of the steps we are taking
as we navigate the fluid coronavirus situation together.
Keeping Our Facilities Open
We
are following the protocols established for COVID-19, and are respecting all
local government mandates while working to prevent any disruption in service to
our customers. While some employees will
be working remotely, those roles which require on-site presence to support customer
needs, will continue to work at our locations.
We will be taking recommended precautions in regards to social
distancing and ongoing disinfecting and sanitizing. We want our employees,
customers and visitors to feel as comfortable as possible at our facilities.
Maintaining Critical Services
Our Parts Source operations will continue with order fulfillment and parts shipments. All call center operations and our online parts store will continue uninterrupted. To date there has been limited disruption in our supplies and shipping times, however, we will keep our many valued customers informed.
The
CustomerCare 24/7 technical call center will remain fully staffed and
operational. Our staff continues to be at
the ready for any technical support necessary to keep our customers operations
running at peak efficiency.
Our
current mobile service teams will remain largely unaffected at this time. We will continue to monitor local government
mandates for any changes, keeping customers utilizing these services apprised
of any changes.
Supporting our Employees
Because
our traveling employees have a greater chance of potentially contracting and traveling
with health risks, we are limiting non-essential travel. While many employees
will be working remotely, every effort will be made to prevent any disruption in
service to our valued customers. This travel reduction will be lifted as soon
as possible.
Working Together
We
are here to support you and are working hard to ensure our ABC team members can
continue to provide you with uninterrupted, dependable service as ABC Companies
exercises the utmost caution in the wake of the COVID-19 situation. The precautions put in place are designed to
allow the greatest levels of service possible while staying compliant with
state and local mandates. As the ABC
Team is committed to your needs, please do not hesitate to contact your ABC
Representative with any questions.
Representing Our Industry
This
is a time when we must work as an industry to weather the storm so we can
return to servicing the traveling public as quickly as possible. There are a number of resources we would encourage
you to utilize which you will find attached below. In addition, we will continue to provide
updates via our social media outlets and at abc-companies.com. We strongly encourage you to contact your
local government representative and make them aware of the exceptional
hardships our industry and businesses are enduring as a result of customer
concerns and government mandated actions.
The following link is a very efficient way to make your voice heard: https://p2a.co/eTZTLRM
As always, thank you for being a loyal customer. We will continue to closely monitor the situation, stay focused on keeping our employees and communities healthy, and providing you the support you need. We are confident that together we will emerge stronger and ready to meet the evolving transportation needs of your customers. Please let us know if there is anything we can do to assist in these unprecedented times.
Additional Resources:
https://www.buses.org//about/consumer-information/coronavirus-facts-not-fears
https://www.uma.org/covid19/
https://www.limo.org/page/COVID-19
https://www.apta.com/covid-19-resource-hub/
https://cutaactu.ca/en/covid-19
Information on
contacting government officials:
https://www.usa.gov/elected-officials
