Partnership further enhances customer satisfaction for United States based customers
Winter Garden, FL – April 15, 2021: ABC Companies, a leading provider of motorcoach, transit and specialty passenger transport equipment, parts, service and technical support in North America has been designated as the Eberspächer Certified Service Partner for the United States. After an extensive vetting process, Eberspächer selected ABC Companies’ Speciality Vehicles and Technologies (SVT) division to provide Eberspächer customers a comprehensive range of service, parts and dedicated technical support. This new program is part of Eberspächer’s ongoing enhancements in customer satisfaction for motorcoach and transit customers, including emerging zero emissions electric vehicles (ZEV).
As a qualified Eberspächer Service Partner, ABC SVT and ABC Parts Source divisions will support Eberspächer HVAC systems within the OE and replacement markets, providing access to parts and service directly through a nationwide parts and service network. Offering numerous benefits including onsite repairs at customer locations, as well as mobile tech services, Eberspächer customers can access technical and field support services via a 24/7 Customer Care hotline. With access to a comprehensive online parts ordering system and U.S. based call center, customers can expect fast and convenient turnaround on Eberspächer components. ABC warranty claims specialists can also assist Eberspächer customers in warranty support and claims processing as required.
“Customers trust ABC to support their needs for major repairs and overhauls to simple components, and we are excited to represent a quality tier one supplier like Eberspächer within our service offering, technical support and expansive parts inventory”, said Roman Cornell, President, ABC Companies. “We distribute numerous tier one OEM and national aftermarket brands, so we understand the importance of providing high-quality components, delivered via a superior customer experience. We began working with Eberspächer in this capacity to provide field service assistance on Proterra buses given our familiarity with Eberspächer and ZEV requirements. This created the synergy with our technicians, warranty and parts specialists to offer the knowledge and expertise necessary to help customers keep their fleets up and running including critical climate controls for passengers and drivers”. John Gillis, ABC Vice President Parts Source stated, “We are proud to represent the Eberspächer brand, giving operators direct access to ABC’s established supply chain, nationwide network of parts hubs and warehouses, as well as proven support and service capabilities”.
“We believe that customer service starts at delivery, regardless of whether it is a motorcoach or a simple part. Being able to find, order, receive and be accurately billed seems basic, but consistently delivering is critical. Making sure we can answer any questions and provide necessary support along the way allows us to continually improve our service”, said Thom Peebles, ABC Companies/Vice President Marketing. “Working with organizations like Eberspächer, who share our commitment to customer service and can leverage our systems and processes, allows them to continue focusing on designing and manufacturing high quality components, while relying on a robust process to satisfy their customers, a real win-win”, added Cornell. “By aligning with new, innovative partners, we continue to develop a higher level of technical knowledge that can deliver greater operational efficiency and opportunity to transit and motorcoach operations. The ability to bring this expertise as a service to Eberspächer and it’s customers is something we see as a growing opportunity for other manufacturers and suppliers, and we are happy to be behind the scenes using our resources on their behalf”, concluded Cornell.
ABC Companies is a leading provider to the transportation industry with diverse product and service offerings that cover a full spectrum of operational needs including new and pre-owned full-size highway coach equipment along with transit specialty vehicles including battery electric vehicles. ABC supports customers with a comprehensive after sale service network for service and repairs, collision services, extensive OEM and quality
aftermarket parts needs for transit, motorcoach and heavy-duty equipment from ten strategically placed locations throughout the U.S. and Canada. Additionally, private and municipal financing and leasing options are available through the company’s financial services group – one of the largest financial service providers within the industry. For more information, contact ABC Companies at 800-222-2875 or visit the company web site at www.abc-companies.com
About Eberspächer:
With approximately 10,000 employees at 80 locations worldwide, the Eberspaecher Group is one of the automotive industry’s leading system developers and suppliers. The family business, headquartered in Esslingen am Neckar, stands for innovative solutions in exhaust technology, automotive electronics and thermal management for a broad range of vehicle types. Eberspaecher components and systems provide more comfort, greater safety and a cleaner environment on or off the road. In 2019, the Group generated revenue of more than 4.9 billion euros.
